Shipping Policy
Effective from September 1, 2024
GENERAL INFORMATION ABOUT THE ONLINE STORE
The products in this online store are sold by Omakoru Oy, Business ID 2310735-3. We sell our products to adult consumers and business customers both in Finland and internationally.
HOW TO ORDER
You can order our products by adding them to your shopping cart in the online store. Most of our products are also available at our physical store located at Kojolankatu 3, Tampere.
AVAILABILITY
We reserve the right for products to run out of stock. We cannot guarantee that all items shown as available in the online store are in stock, as in-store sales do not update automatically. If a product is unavailable, we will notify you via email or SMS to arrange further actions or issue a direct refund.
ORDER CONFIRMATION
Please carefully review your shopping cart and contact information before placing an order. After clicking the shopping cart button, your order will be saved, and you can choose your payment method. For international orders, wholesale, and prepayment customers, click the “Pay by Invoice” button. IMPORTANT: Remember to click the “Return to Seller’s Website” button after payment, or your order will not be registered, and you will not receive an order confirmation. In such cases, please contact us.
If you wish to cancel your order, notify us via email at info@omakoru.fi. Orders are binding once placed.
PRICES
Product prices are valid until further notice. We reserve the right to change prices without prior notice. Price changes apply to orders placed after the change. All prices include VAT: 25.50% for general products, 10% for books and magazines. VAT is itemized on the invoice/receipt. We are not responsible for any pricing errors and will correct them as soon as detected.
PRODUCT INFORMATION
Product images represent the items for sale. The quantity shown in images may not reflect the sales package size; always check the product title. Our gemstone beads may be natural or synthetic—confirm with our staff if needed. We strive to photograph products in natural light, but colors may vary slightly due to display differences.
CAMPAIGNS & OFFERS
Campaign and offer prices are valid until further notice or for a maximum of one month unless otherwise specified. Discounted products are available while stocks last. We reserve the right for products to run out of stock.
SHIPPING
Shipping costs are based on the weight and volume of the items in your cart. You will see the shipping costs before finalizing your order. Shipping costs are the same regardless of the payment method and include VAT, postage, and packaging.
For orders under 250g, we aim to ship via letter whenever possible.
Shipping Costs within Finland:
- Letter:
- Under 50g: €3.20
- Under 250g (C5): €5.90
- Under 500g (C5/C4) or parcel: €7.90
- Post Parcel (pickup from post office):
- Under 2kg: €9.90
- Under 5kg: €11.90
- Under 10kg: €13.90
- Under 15kg: €15.90
- Under 35kg: €21.90
- Matkahuolto XXS (pickup from service point)
For current delivery times, please check Posti or Matkahuolto websites. Delivery times shown in the cart are estimates and may vary due to holidays.
International Shipping:
Shipping costs depend on the destination country and the weight of the package.
When using free shipping offers, we will choose the most cost-effective delivery method.
STORE PICKUP FROM TAMPERE
You can pick up your order from our store at Kojolankatu 3, 33900 Tampere, during business hours (Mon-Fri, 10:30-17:30) or at an agreed time. You will receive an SMS when your order is ready for pickup. We accept cash, debit cards, Visa Electron, and credit cards. No additional fees apply for in-store pickup.
Omakoru Oy is not responsible for delays or issues caused by lost packages during postal delivery.
PAYMENT METHODS
Products and shipping costs are paid at the time of ordering. Available payment methods include Finnish banks (Nordea, OP, Sampo, etc.), credit cards, and Paytrail Oyj. Prepayment via bank transfer is also accepted.
- Prepayment/Bank Transfer: Orders are shipped once payment is received. We do not ship via cash on delivery.
- Invoice (Contract Customers): Payment due within 14 days with a late interest rate of 7.5%. Unpaid invoices are sent to debt collection.
DELIVERY TIME
Orders are processed in the order payments are received. We aim to process orders placed before 3:00 PM on business days on the same day. Orders placed after Friday afternoons, on weekends, or holidays are processed on the next business day.
RETURN POLICY
Customers have the right to return or exchange products within 14 days of delivery, in accordance with Finnish consumer protection laws. Returned products must be unused, in their original packaging, and in resalable condition.
Include the following with your return:
- Sender’s name and address
- Order number and a copy of the receipt
Return Address:
Omakoru Oy
Santamäentie 64
37120 Nokia, Finland
Returns beyond 14 days are not accepted. Approved returns will be refunded directly to your account.
EXCLUSIONS FROM THE RETURN POLICY
- Items used for hygiene purposes (e.g., body jewelry) if undamaged
- Custom-cut materials (wires, ribbons, etc.)
- Clearance items and discounted bulk orders
Always contact us before returning products.
OTHER TERMS
Products are sold as-is. Omakoru Oy is not responsible for variations in color, shine, or moisture resistance. Size variations of up to ±3% are possible. Claims must be made within 14 days of receipt.
CHANGES TO THE TERMS
Omakoru Oy reserves the right to modify these terms without prior notice. Customers are responsible for reviewing the terms before placing an order. Changes apply to orders placed after the update.
Last Updated: July 18, 2024